Moon Knight LLC (hereinafter referred to as "we," "us," or "the Company") values your privacy and is committed to protecting the personal information you provide when visiting and using this website. This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information, as well as how you can manage your privacy rights. By accessing or using this website, you acknowledge that you have read this Privacy Policy.
1. Information We Collect
When you visit this website, browse products, create an account, place an order, or contact us, we may collect the following information:
Personally Identifiable Information: Your name, email address, phone number, and other contact information that you voluntarily provide.
Order Information: Product names, quantities purchased, order numbers, order totals, billing addresses, and shipping addresses.
Customization Information: Details you submit regarding the design, color, fragrance preferences, personalized text, and other custom requirements for your aromatherapy products.
Payment Information: Payment status, transaction identifiers, and relevant transaction records. Sensitive payment data, such as credit card details, is typically processed by third-party payment service providers; we do not collect full payment credentials without authorization.
Device and Browsing Information: IP address, browser type, device information, pages visited, website usage history, and data related to cookies.
2. How We Use Your Information
The personal information we collect may be used for the following purposes:
Processing, confirming, and managing your orders and payments.
Creating, packaging, and delivering the custom aromatherapy products you have purchased.
Sending you order confirmations, shipping notifications, and important service-related information.
Responding to customer inquiries and handling after-sales services, returns, and refund requests.
Improving website functionality, the shopping experience, and our products and services.
Preventing fraud, unauthorized transactions, and other security risks.
Complying with applicable laws, regulations, and tax or accounting requirements.
Sending you promotional information, provided we have obtained the necessary authorization or are otherwise permitted by law.
3. Order Payments and Payment Security
This website may process transactions through third-party payment service providers. Your payment information will be handled in accordance with the privacy policies and security standards of the respective payment service providers. We do not use your full credit or debit card information for any unauthorized purposes. We implement reasonable technical and administrative measures to protect transaction information; however, as no method of transmission over the Internet or electronic storage is entirely secure, we cannot guarantee that any transmission or storage of information is completely free of risk.
4. Information Sharing and Third-Party Services
To operate our e-commerce business, we may share relevant information with the following third parties, to the extent necessary:
Payment Service Providers: Used for processing payments, handling refunds, verifying transactions, and conducting anti-fraud checks.
Logistics and Delivery Partners: Such as carriers (e.g., USPS, UPS, FedEx) for the purpose of shipping, delivering, and tracking packages.
Website and Technical Service Providers: Including providers of website hosting, order management, data analytics, email services, and customer support.
Legal and Regulatory Authorities: Information may be disclosed when required by law, pursuant to legal process, or when necessary to protect the legal rights and interests of ourselves or others.
We do not sell your personal information to third parties for monetary consideration. Third-party service providers are permitted to process information only to the extent necessary to provide their respective services and are bound by applicable contractual or legal obligations. Third-party websites and services may have their own independent privacy policies.
5. Cookies and Similar Technologies
This website may use cookies and similar technologies to remember the contents of your shopping cart, save your website preferences, maintain your account login status, analyze website traffic, and improve your user experience.
You may manage or disable cookies through your browser settings; however, please note that certain website features—such as your shopping cart, account login, or the checkout process—may not function properly if you do so. If we use non-essential cookies or tracking technologies that require user consent, we will obtain such consent in accordance with applicable law.
6. Information Storage and Retention
We retain personal information only for as long as is reasonably necessary to fulfill the purposes described in this Privacy Policy, complete orders, provide after-sales service, meet contractual obligations, comply with legal requirements, or resolve disputes. Specific retention periods may vary depending on the type of information, requirements for transaction records, and applicable law.
Once such information is no longer required, we will delete, anonymize, or securely dispose of it in accordance with applicable law and established data management procedures.
7. Information Security
Moon Knight LLC employs reasonable technical, administrative, and organizational measures to mitigate the risk of unauthorized access, disclosure, alteration, loss, or misuse of personal information. While we strive to protect your information, no online system can be guaranteed to be absolutely secure. In the event of a personal information security incident that requires notification by law, we will fulfill our obligations to notify you and take appropriate action in accordance with applicable laws.
8. Your Privacy Rights
Depending on your state of residence and applicable law, you may have one or more of the following rights:
The right to request access to the personal information we hold about you.
The right to request the correction of inaccurate or incomplete personal information.
The right to request the deletion of personal information, where permitted by law.
The right to request a portable copy of your personal information.
The right to object to or opt out of certain personal information processing activities.
The right to withdraw previously granted consent.
The right not to be discriminated against for exercising your privacy rights, as provided for under applicable law.
To submit a privacy-related request, please contact us using the information provided at the end of this policy. We may need to verify your identity to ensure the security of your information, and we will process your request within the timeframe required by applicable law.
9. Children’s Privacy
This website is intended for a general audience and is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have collected such information, we will take reasonable steps to delete it, as required by applicable law.
10. External Links and Third-Party Websites
This website may contain links to third-party websites or services. We have no control over how these third parties collect or process information. We encourage you to review the privacy policies of these third parties before using their services to understand how they handle your personal information.
11. U.S. State Privacy Laws
For consumers covered by applicable laws, we will handle personal information requests in accordance with relevant U.S. state privacy laws. This includes, where applicable, providing the rights to access, correct, delete, and obtain a portable copy of your personal information, as well as the right to opt out of certain data processing activities.
Specific rights and the conditions under which they apply may vary based on your state of residence, the nature of our business, and legal requirements. You may contact us using the information below if you have any questions.
12. Updates to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, adjustments to website functionality, or new legal and regulatory requirements. The updated version will be posted on this website and will include an effective date. If applicable law requires us to provide separate notice or obtain consent regarding significant changes, we will proceed in accordance with the law.
Thank you for trusting Moon Knight LLC. We remain committed to protecting your personal information and providing you with a safe and reliable shopping experience.