Moon Knight LLC is committed to providing reliable and convenient order delivery services. This Shipping Policy applies to handmade scented wax tablets, niche wooden diffusers, handcrafted aromatic ornaments, and other custom-made fragrance products purchased through this website. Please read the following shipping and delivery terms carefully before placing your order.
1. Shipping Scope
Currently, we primarily provide shipping services to locations within the United States, including addresses covered by our carriers' service networks. Certain remote areas, P.O. boxes, military addresses, or specialized delivery zones may be subject to restrictions based on carrier service terms.
Whether a specific address is eligible for delivery will be determined by the shipping options displayed at checkout. If you have any questions, please contact our customer service team before placing your order.
2. Order Processing Time
For standard items, the typical order processing time is 1–3 business days. As some of our products are handcrafted or personalized, custom orders may require additional production time—generally 3–7 business days—depending on the product type, design complexity, and order quantity.
The timeframes mentioned above are estimates for processing only and do not include time spent in transit. Once payment is confirmed, we will proceed with preparing, crafting, packaging, and dispatching your items according to their specific production requirements.
Please note that processing times may be extended during weekends, U.S. federal holidays, or promotional periods with high order volumes.
3. Logistics and Delivery Partners
Moon Knight LLC selects appropriate third-party logistics and delivery carriers based on factors such as the destination address, package dimensions, weight, and service availability. Our partners may include:
USPS (United States Postal Service): Provides mail and package delivery services within the United States.
UPS: Provides package shipping, logistics tracking, and related delivery services.
FedEx: Provides domestic package shipping and delivery services.
The carriers listed above are examples of those we may use; the specific carrier for your order will depend on actual arrangements, and not every order will necessarily be handled by these companies. We reserve the right to adjust our choice of logistics partners based on operational needs.
4. Delivery Time
For orders within the United States, once an item has been crafted and handed over to the carrier, standard delivery is estimated to take 3–7 business days. Delivery times may vary for certain regions or specialized delivery services.
The total delivery time for an order generally includes order processing, custom production (if applicable), and transit time. These are estimates, not guaranteed delivery dates.
Delivery delays may occur due to factors beyond our reasonable control, such as severe weather, public holidays, operational adjustments by carriers, issues with the provided address, or other unforeseen circumstances.
5. Shipping and Delivery Fees
Shipping costs are calculated at checkout based on factors including item weight, package dimensions, the delivery address, and the selected shipping method. These costs will be displayed to the customer prior to payment.
If free shipping is offered, the applicable terms and conditions will be as stated on the product page, in promotional materials, or at checkout. We will not impose any undisclosed shipping fees without prior notification and appropriate authorization.
6. Order Confirmation and Shipment Tracking
Once an order is successfully placed, you may receive an order confirmation email. Following shipment, we will—where applicable—provide a shipping notification and a tracking number via email.
You may check the status of your shipment through the respective carrier’s official website. Please note that there may be a delay before tracking information is first updated.
Please ensure that the email address and delivery address provided at the time of purchase are accurate to ensure you receive timely order notifications and tracking updates.
7. Delivery Address and Recipient Responsibility
It is the customer’s responsibility to provide an accurate and complete delivery address and contact information at checkout.
If you discover an error in your address before the order has been dispatched, please contact us as soon as possible. Once an order has been handed over to the carrier, we may be unable to modify the delivery address or intercept the package.
In the event of delivery issues resulting from an inaccurate or incomplete address provided by the customer, or an unsuccessful delivery attempt, we will assist in resolving the matter based on the carrier’s findings and applicable laws.
8. Delays, Lost Packages, and Transit Damage
If your package shows no tracking updates for an extended period, is marked as "delivered" but has not been received, or arrives damaged, please contact us promptly. Please provide your order number, tracking number, and any relevant photos or descriptions of the issue. We will verify the shipment status with the carrier based on the specific circumstances and address any related issues in accordance with applicable policies and laws.
If an item is damaged during transit, please retain the product, all packaging materials, and take photographs to assist us in our investigation and resolution process.
9. Failed Deliveries and Returned Packages
If a package is returned by the carrier due to an incorrect delivery address, an inability to contact the recipient, or other delivery-related issues, we will reach out to you to determine the appropriate next steps.
Redelivery may incur additional shipping costs, which will be communicated to you in advance where applicable. In cases where a return is caused by a carrier error or other circumstances for which we are legally liable, we will address the situation in accordance with the facts and applicable law.
10. Split Orders and Special Delivery Arrangements
Due to variations in production schedules, inventory status, package dimensions, or logistics arrangements, items within the same order may be shipped separately. In the event of a split shipment, we will provide relevant shipping and tracking information where applicable.
As production times for customized items may vary, items within the same order may not necessarily arrive at the same time.
11. Updates to the Shipping Policy
Moon Knight LLC reserves the right to update this Shipping Policy in response to operational requirements, changes in logistics services, or updates to applicable laws. Any revised policy will be posted on this website and will include an effective date.
Such updates will not waive our legal obligations or improperly limit any rights you may have under applicable law.
Thank you for choosing Moon Knight LLC. We are committed to ensuring that your customized fragrance products are carefully packaged and delivered to you safely and in a timely manner.