Welcome to Moon Knight LLC. This website specializes in the sale of personalized, custom-made aromatic products, including handmade scented wax tablets, niche wooden diffusers, and artisanal aromatic ornaments. By using this website or purchasing products through it, you agree to be bound by the following Terms of Service and Sales Policies. Please read these terms carefully before placing an order. If you do not agree to these terms, please discontinue use of this website.
1. Orders and Customization Services
Moon Knight LLC offers a variety of personalized, custom-made aromatic products. Based on the options provided on each product page, customers may select product shapes, fragrance profiles, personalized text, and other design elements.
Please carefully review product specifications, customization details, quantities, shipping addresses, and contact information before submitting your order. For custom items, we will manufacture the products in accordance with the requirements confirmed in your order.
Due to the nature of handmade production, material characteristics, and manufacturing processes, there may be slight variations in color, texture, visual details, or fragrance expression. Such reasonable variations do not necessarily constitute product defects.
2. Pricing, Payment, and Billing Terms
All products are sold on a one-time purchase basis; they are not part of a subscription service.
Unless otherwise explicitly stated on the product page, customers are required to pay the listed product costs, applicable shipping fees, sales taxes, and any other clearly disclosed charges at the time of checkout. Payments are one-time transactions; there are no automatic renewals or recurring subscription charges.
We accept the payment methods currently offered at the website’s checkout. Orders may be subject to payment verification or security screening before processing begins.
You authorize us (or our designated payment service provider) to process payment for the total amount displayed at checkout. In the event of a payment failure, transaction rejection, or suspected fraudulent activity, we reserve the right to suspend or cancel the order, and we will notify the customer accordingly where applicable.
Should a refund occur, the refund amount and processing method will be governed by our website’s refund policy. We will not charge any additional fees without prior, explicit disclosure and proper authorization.
3. Modifications and Cancellations of Custom Orders
Once an order for a custom product is confirmed, it may immediately enter the design, material preparation, or production phase. If you need to modify or cancel an order, please contact us via our customer service email as soon as possible.
We will evaluate requests for modifications or cancellations on a case-by-case basis, provided that the order has not yet entered the production or shipping phase. Once a customized item has entered the production process, modifications, cancellations, or refunds may be restricted.
These restrictions do not affect your statutory rights under applicable law, nor do they preclude remedies available in cases involving defective products, incorrect shipments, or other circumstances that warrant legal recourse.
4. Product Information and Usage
While we strive to ensure that product descriptions, images, dimensions, colors, and fragrance notes on our website are accurate and clear, please note that variations may occur due to screen displays, lighting conditions, the use of natural materials, or handcrafted processes.
Customers should use fragrance products in accordance with the provided instructions and place them in an appropriate environment. Fragrance wax tablets, wooden diffusers, and decorative fragrance ornaments must be used as directed; items not explicitly labeled as combustible should never be ignited.
Please keep fragrance products out of the reach of children and pets, and adhere to all relevant safety guidelines. If you have any questions regarding ingredients, potential allergies, or the suitability of your environment for use, please consult our customer service team before use.
5. Shipping and Delivery
Order processing, packaging, and delivery will be handled in accordance with our published shipping policy. Please refer to the checkout page and our shipping policy for details regarding estimated processing and transit times, shipping costs, and any applicable restrictions.
It is the customer’s responsibility to provide an accurate and complete shipping address and contact information. Should delivery issues arise due to an incorrect address, incomplete recipient information, or other errors in the details provided by the customer, we may need to contact you to determine the appropriate course of action.
Actual delivery times may vary due to carrier delays, adverse weather, holidays, or other circumstances beyond our reasonable control. In the event of a lost, damaged, or incorrectly delivered order, please contact us promptly so that we may investigate and address the issue in accordance with our applicable policies.
6. Returns, Refunds, and Order Issues
Requests for returns and refunds will be processed in accordance with our separate, publicly available refund policy. For customized aromatherapy products—which are crafted according to a customer’s specified shape, fragrance profile, or other personalized requirements—standard "no-questions-asked" return policies may not apply; however, any such restrictions shall be subject to applicable law.
In the event of a manufacturing defect, damage during transit, receipt of an incorrect item, or a material discrepancy from the confirmed customization specifications, please promptly provide your order number, photographs of the product, and a description of the issue so that we may investigate and determine an appropriate resolution.
Nothing in these terms excludes or limits any non-waivable rights granted to consumers under applicable law.
7. Intellectual Property
Unless otherwise stated, all text, images, brand logos, product displays, design assets, and other original content on this website are the property of Moon Knight LLC or their respective rights holders and are protected by applicable intellectual property laws.
You may not reproduce, distribute, sell, modify, or use such content for commercial purposes without the prior written consent of the respective rights holder.
For any customized text, patterns, or design assets submitted by a customer, the customer warrants that they possess the necessary rights or have obtained all required authorizations. The submission of such materials does not constitute a transfer of ownership to Moon Knight LLC. We use these materials solely for the purposes of fulfilling orders, providing customer service, and as otherwise permitted by law.
8. Prohibited Conduct
When using this website, you may not:
Submit false, misleading, or unauthorized order information.
Use this website to engage in fraudulent or illegal activities, or to infringe upon the rights of others.
Access, interfere with, or disrupt the website or its related systems without authorization.
Reproduce, misappropriate, or commercially exploit the website’s intellectual property without permission.
Use the website services in any other manner that violates applicable law or these terms.
Should such conduct be identified, we reserve the right—to the extent permitted by law—to suspend or restrict your access to the website, decline orders, or take other appropriate measures.
9. Limitation of Liability
To the maximum extent permitted by applicable law, Moon Knight LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from events beyond our reasonable control, interruptions in third-party services, or the improper use of our products. Nothing in these Terms shall exclude or limit any liability that cannot be excluded or limited under applicable law, including consumer rights that cannot be waived by law, liability for fraud, or any other liability that cannot be legally disclaimed.
We shall address any liability arising from product defects, product safety, or other matters for which we are legally responsible, in accordance with applicable law.
10. Dispute Resolution
Should you have any dispute regarding an order, product, payment, or website service, please first contact Moon Knight LLC using the contact information provided in these Terms. Both parties shall endeavor to resolve the issue through good-faith communication, to the extent permitted by applicable law.
If a resolution cannot be reached through negotiation, the dispute shall be submitted to a court of competent jurisdiction or another appropriate dispute resolution body, as required by applicable law. Nothing in these Terms shall deprive consumers of their right to initiate legal proceedings or seek other statutory remedies available to them under the law.
11. Governing Law
These Terms shall be interpreted and enforced in accordance with applicable U.S. federal law and the laws of the relevant state. The specific state law that applies and the court of competent jurisdiction shall be determined based on the actual place of business, the nature of the transaction, and applicable legal requirements.
Nothing in these Terms is intended to exclude any mandatory rights that consumers may possess under the laws applicable to them.
12. Amendments to Terms
Moon Knight LLC may update these Terms due to business adjustments, changes in website functionality, or legal and regulatory requirements. Updated versions will be posted on this website and will include an effective date.
In the event of significant changes that require separate notification or consent under applicable law, we will comply with such legal requirements. By continuing to use our website services after the updates take effect, you agree to be bound by the updated Terms, to the extent permitted by law.
Thank you for choosing Moon Knight LLC. We look forward to providing you with high-quality custom aromatherapy products and a reliable shopping experience.